 My computer can get online, but sometimes I can not hear dial tone when I pick up the phone handset? |
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First, you should see whether the VOIP service light on the front of the Ifontalk Phone Adapter is blinking or steady. If it is blinking, then it means the box is not connected to the internet. In this case, you need to re-set or reboot the AC power on the phone box to let it get online. If the light is steady, you should check that the RJ11 connector is plugged in properly between your handset and box and VOIP1 port.
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| My computer can not get online, and my Ifontalk phone won't work either. |
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Please check the Cable or ADSL Modem to see whether the "online" light is blinking. If yes, please unplug the AC power of the Cable or ADSL Modem and plug it in again. If the "online" light is still blinking that means your internet connection is dropped. Please call your Internet Service Provider to solve it. |
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Please check the WAN light is blinking in the Broadband phone box? , if not, then please check the network connections between your Cable or ADSL modem with your hub, router and the Phone Adapter box. |
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Please check whether the VOIP service light is blinking or not in the Broadband phone box. Un-plug and then plug-in the AC |
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| I can only hear one way, what is wrong with my set up? |
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| It could be that you installed our phone adapter behind the firewall or your router has the special firewall rules implemented. |
| You can try following steps to solve the problem: |
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Download and install the latest firmware for your router: Please visit the router manufacturer's web site to download the firmware |
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Complete a factory reset on the router: Review the router's documentation for the factory reset and be aware that your Internet Provider may have special configuration requirements such as a username and password, which you may need to re-configure after the factory reset is performed |
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Firewall: Firewall rules that conflict with the phone / adapter's Internet ports will cause a disruption in service. Only if you configured specific firewall rules and are familiar with the configuration, please allow the following ports for the phone adapter; otherwise your router does not need extra firewall rules. You can contact our technical support team for this issue. |
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| Sound Quality is poor |
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There are several reasons that may cause poor voice quality. It is usually due to lack of bandwidth. If you are using computers on the net at the same time, then you should make sure they are not infected with a virus ,spy ware or adware. Another issue that may consume your bandwidth is you are running a P2P program, like eDonkey, Btorrent or Imesh etc... you should limit the upload and download bandwidth from the programs to let the voice packets have enough bandwidth to pass through.
If it is not one of these problems, then you should check with your ISP to make sure your internet connection conditions are normal.
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| I try all your suggestion and it is still not working, so how can I contact you? |
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You can always reach us by click Contact us page for further help, our technical support is happy to assist you with your problem. |
| I can get dial tone but can not call internationally? |
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If you want to make an international call, please dial as the following format:
To USA/Canada 1+(area code) + phone number
To other countries 011+(country code) + (area code) +phone number |
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